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Terms Conditions You Accept When You Open Your Account

These terms govern how you use Joya 99, including deposits through bKash, Nagad or Rocket, withdrawals to your wallet, and access to slots, live tables and sports betting. Eligibility depends on your local law and whether you're in a supported region.

Account rulesDeposit & withdrawal termsGame access conditionsRegional eligibilityDispute resolution

Explore the Lobby Read FAQ

What You Agree to When You Register

Joya 99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms in full. You confirm you're of legal age in your jurisdiction and that online gambling is permitted where you live. We reserve the right to verify your identity before processing any withdrawal and to suspend accounts that breach

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these terms. When you send funds via bKash, Nagad or Rocket, you're responsible for entering the correct transaction reference and confirming the amount matches your intended deposit. Withdrawals are processed to the same wallet or bank account you used for deposit unless we approve an alternative
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method. We don't accept third-party deposits; the wallet or bank account must be registered in your name. Bonus terms, where offered, are published separately and form part of this agreement when you opt in. We may update these terms at any time; continued use of your
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account after updates means you accept the revised version. Disputes are handled through our support channels first; if unresolved, they follow the dispute process outlined in the final section of this page. Access to games, sports markets and payment methods depends on your location and local
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regulations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HELP CHANNELS

How to Reach Us About These Terms

Questions about account limits, deposit verification or withdrawal timing go to our support team. We handle requests through live chat on the site, email at the address shown in your account dashboard, and phone support during posted hours. Response speed varies by channel; live chat is usually the fastest for urgent account issues.

Team online

Live Chat

Open the chat icon in the bottom corner of any page when you're logged in. Support staff see your account history immediately so you won't need to repeat transaction details. Typical wait under two minutes during peak hours.

Email Support

Send your account username, transaction ID and question to the support email listed in your account settings. Replies arrive within twelve hours for most queries; complex disputes may take longer if we need to verify wallet records.

Phone Line

Call the Bangladesh support number shown in your dashboard footer. Have your account username and registered mobile number ready for verification. Phone support covers deposits, withdrawals and account locks; game rules go to live chat instead.

ACCOUNT SECURITY

How We Handle Your Account Data

Your mobile number, wallet details and transaction history are stored on secure servers and used only to process deposits, verify withdrawals and comply with local financial regulations. We don't sell your data to third parties. Cookies track your session so you stay logged in across pages; you can clear them in your browser settings but you'll need to log in again.

Identity Verification We may request a photo of your national ID or proof of wallet ownership before approving large withdrawals. This step prevents fraud and ensures funds return to the account holder. Upload documents through the verification section in your dashboard.

Transaction Records Deposit and withdrawal logs are visible in your account history for ninety days. After that period they're archived but remain accessible if you contact support with the date range. We keep financial records as required by local regulations.

Account Closure Request permanent closure through live chat or email support. We'll process any pending withdrawal, close your account within seventy-two hours, and confirm by email. Your personal data is retained for the minimum period required by law, then deleted.

Data Correction If your registered mobile number or wallet account changes, update it in account settings or contact support with proof of the new details. Correcting your information ensures OTP codes and withdrawal confirmations reach you without delay.

Terms & Conditions Questions We Hear Most

No. Deposits must come from a wallet or bank account registered in your own name. We verify ownership before processing withdrawals and third-party deposits will be refunded minus any transaction fee.

Access depends on local law. If you're in a restricted region we'll block account creation or freeze existing accounts. Check your jurisdiction's rules before registering; using a VPN to bypass regional blocks violates these terms.

Updates take effect immediately when published. Logging into your account or placing a bet after an update means you accept the new version. If you disagree with a change, close your account before continuing to use the platform.

We reserve the right to void bets placed on incorrect odds, system errors or events that were already settled. When a bet is voided your stake returns to your account balance and you'll see a note in your bet history.

Multiple accounts under one person, collusion on live tables, using automated betting software, or chargebacks on completed deposits all trigger suspension. We review each case and contact you by email before taking permanent action.

Bonus-specific terms work alongside these main terms. If a bonus rule contradicts something here the bonus terms apply only to that promotion. Once the bonus period ends or you forfeit the bonus the main terms govern your account fully.

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