Joya 99 Account Verification
Account verification is how we keep your wallet secure and make sure withdrawals reach the right person. You will need a valid national ID or passport, and a photo that matches. Upload them through the verification section of your account settings — the review is handled on our end and you get a status update once it clears. Verified accounts have no
hold on withdrawals and face fewer friction points when the system flags an unusual session. Think of it as the one step that protects every transaction after it.
- Go to Verification — Open account settings and find the verification section. It shows which documents are needed and what format to upload.
- Upload Your ID — A national ID card or passport works. The photo must be clear and all four corners visible — blurry uploads get rejected automatically.
- Match Your Photo — A selfie or clear portrait is needed alongside the ID so we can confirm the account belongs to you.
- Await Confirmation — Our team reviews the submission and sends a status update. Once approved, your account is fully verified and withdrawals process without extra holds.